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Honor Student
Posts: 4
Member Since: ‎07-30-2016
Message 1 of 5 (1,688 Views)

Battery Check : Primary - Replace (42) | Failure ID: GLQ31R - 76B868 - MFPV7F - C0CR03

The battery stopped charging and even if I leave it plugged it will lose 1% charge every other day. I'm down to 4%

 

The system model is:

Product name:HP ENVY 15 x360 PC
Product number:G6T84UA#ABA

 

I ran battery diagnostics and got this:

Battery Check : Primary - Replace (42)

Failure ID: GLQ31R - 76B868 - MFPV7F - C0CR03

 

The computer is 1.5 years old. It is strange the battery has been damaged.

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Provost
Posts: 69,469
Member Since: ‎01-29-2009
Message 2 of 5 (1,672 Views)

Re: Battery Check : Primary - Replace (42) | Failure ID: GLQ31R - 76B868 - MFPV7F - C0CR03


fomorach wrote:

... It is strange the battery has been damaged.


Hi,

 

Sounds like you've got a very serious hardware promlem.  Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

BH
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Honor Student
Posts: 4
Member Since: ‎07-30-2016
Message 3 of 5 (1,651 Views)

Re: Battery Check : Primary - Replace (42) | Failure ID: GLQ31R - 76B868 - MFPV7F - C0CR03

Thank you for your reply,

Are you sure the problem is the Hard Drive? I have not had an issue with it and the test says it is the battery that needs to be replaced. I noticed you mentioned 24 failure ID but it is actually 42.

If it is the battery, who can do the actual replacement? Since it is an internal battery i do not want to open the laptop myself.
Provost
Posts: 69,469
Member Since: ‎01-29-2009
Message 4 of 5 (1,635 Views)

Re: Battery Check : Primary - Replace (42) | Failure ID: GLQ31R - 76B868 - MFPV7F - C0CR03

Hi,

 

The title and from your post:

 

   Failure ID: GLQ31R - 76B868 - MFPV7F - C0CR03

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Honor Student
Posts: 4
Member Since: ‎07-30-2016
Message 5 of 5 (1,631 Views)

Re: Battery Check : Primary - Replace (42) | Failure ID: GLQ31R - 76B868 - MFPV7F - C0CR03

Please note the rest of the information. I ran specifically a Battery test and not a Hard drive test:

Battery Check : Primary - Replace (42)
Failure ID: GLQ31R - 76B868 - MFPV7F - C0CR03

I am out of warranty so want to understand what I need to do to replace this if needed.
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