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11-21-2016 10:34 PM
Received Primary Replace 42 error.
Product name:HP Pavilion Gaming Notebook
Total memory:16.00 GB
Processor name:Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
I purchased this laptop some time ago and started finally using it about 4 months ago (Work and a 2 yr old leaves little time to set-up a new machine and move everything over). In October, I noticed my battery wouldn't keep a charge for long so I used my back-up battery to find the same issue was happening. I finally got the chance to check for diagnostics today to receive this error. I'm very concerned as my warranty officially expired on 11/6.
Please advise what can be done. I'm really hoping an exception can be made as the issue began in October.
11-22-2016 03:02 AM
After seeing the first instance of an HP Battery Alert message, you should consider replacing your battery with a new battery soon.
What if I continue to use the battery after seeing the HP Battery Alert message?
As with all rechargeable batteries, your battery will continue to gradually lose storage capacity with time and use. This loss of capacity will continue even after the HP Battery Alert appears, so continued use of the battery could result in an unplanned system shutdown
How long is the battery warranty?
Most HP notebook computer batteries are warranted for a period of one (1) year from the later of the notebook computer manufacture date or the date on your valid proof of purchase.
Please contact HP and see if they can give you an exceptiion:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
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I am not an HP Employee
11-22-2016 11:27 AM
Thanks for the quick response. I'm just not understanding as I have replaced the rechargeable battery and it did not work. Could I really have 2 bad batteries from HP? What exactly is a 42 error?
Also I was under the impression that the replaceable battery was the secondary, is that incorrect?