cancel
Showing results for 
Search instead for 
Did you mean: 

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
rechsanwald
New member
1 0 0 0
Message 1 of 2
139
Flag Post
HP Recommended

Battery Not Charging When in Use but Charges When Asleep

M6-W103DX
Microsoft Windows 10 (64-bit)

Just purchased Envy M6-W103DX. The battery charges when the unit is off or asleep, but it shows "plugged in, not charging" when in use. Performed battery test with HP Assistant, and it says the battery is okay. Why is the battery not charging during use? I have not had a laptop ever do this.

0 Kudos
1 REPLY 1
Retired
Retired
16,541 17,373 956 2,199
Message 2 of 2
109
Flag Post
HP Recommended

Battery Not Charging When in Use but Charges When Asleep

Welcome to the HP Forums!

 

I read your post and wanted to reach out to help you! In your post, you had said that currently your HP ENVY x360 - m6-w103dx Notebook and issues with not charging correctly. Thank you for letting me know the results of the HP System check. What is this battery level at when you are seeing plugged in and not charging?

 

Could you try and plug the power adapter directly into a different wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue as it only has enough power to run the Notebook and not charge it.


Please let me know.

You can say thanks for trying to help by clicking the Thumbs Up below.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation