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06-18-2016 06:35 PM
Hi, every time I turn my 1 and half year old laptop on it warns me that the battery capacity is low and my laptop will not work unless it is plugged in. Because of this I need to purchase a new battery but do not know which model I need. Any help is much appreciated.
06-20-2016 09:18 AM
Thank you for posting at HP Forums! I have read your post and wanted to help.
I understand that the battery on your laptop gave you message of capacity is low every time you turn on the laptop.
You can test and calibrate the battery as below:
If after the test, it informed you to replace the battery. Below is the part number of the batter:
On Page 35 of Pavilion 13 Maintenance and Service Manual
You can buy it from HP Parts Store.
Let me know if helps to resolve your problem.
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