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Honor Student
Posts: 3
Member Since: ‎06-18-2016
Message 1 of 2 (100 Views)

Battery - Plugged in, not charging

Product Name: Pavilion i3-b080sa
Operating System: Microsoft Windows 8.1 (64-bit)

Hi, every time I turn my 1 and half year old laptop on it warns me that the battery capacity is low and my laptop will not work unless it is plugged in. Because of this I need to purchase a new battery but do not know which model I need. Any help is much appreciated.

0 Kudos
Retired
Posts: 2,785
Member Since: ‎06-08-2015
Message 2 of 2 (83 Views)

Re: Battery - Plugged in, not charging

Hi @Aisling1,

 

Thank you for posting at HP Forums! I have read your post and wanted to help.

 

I understand that the battery on your laptop gave you message of capacity is low every time you turn on the laptop.

 

You can test and calibrate the battery as below:

HP Notebook PCs - Testing and Calibrating the Battery (Windows 8)

 

If after the test, it informed you to replace the battery. Below is the part number of the batter:

Capture.PNG

On Page 35 of Pavilion 13 Maintenance and Service Manual

 

You can buy it from HP Parts Store.

 

Let me know if helps to resolve your problem.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:

 

Regards,

 

SDJL
I work on behalf of HP


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