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10-07-2016 03:08 AM
HP assistant detected the battery was failing, it never charged above 95%
I bought a new battery and the HP Assistant detects the same fault.
It charges for a few mintues then the laptop runs off the battery.
If I pull out the AVC jack and reinsert it starts charging again.
If I run the laptop without the battery the laptop shuts down after two minutes.
Power charger is not on the recall list, but writing this makes me think that is the isuue
10-07-2016 04:10 PM
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HP Support assistant doesn’t show the correct battery charge status. Is that right?
I would like to help you.
Try reinstalling the HP Support assistant once using the link below and check if that helps.
Let me know more.
10-10-2016 02:14 PM
Thanks for the reply.
Glad to hear that the issue is fixed. Feel free to reach HP Support forums anytime.