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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Battery internal error: plugged in not charging

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15-r117nk
Microsoft Windows 7 (64-bit)

Hi HP support,

 

Yesterday I got an error message saying my battery capacity is low (error 601). In the operating system I have (plugged in , not charging). My battery has a capacity of more than 1h30 of working and suddenly its capacity goes ??!!!!

I tried your method and since I can't find the battery check in boot diagnostic tests I used the HP support tool. The test gave me OK result but the problem persists.

 

PS: Now I am working with always plugged PC but is hard situation for my work

Can you help please ?

 

battery_HP.png

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Message 2 of 2
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HP Recommended

Hello@nizarkh,

 

Welcome to the HP Forums!

 

I have read your post and understand that there is a battery charging issue on your PC.

I have researched the issue and have come up with a possible resolution.

 

I recommend you to try performing the battery test using the link below and check for its status.

 

http://hp.care/2dQEgD0

 

Hope this fixes the issue. Please share the update of the solution provided.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Resolv_S
I work on behalf of HP

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