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Winter123 Student
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Battery not charging even when its plugged to charger

Microsoft Windows 10 (32-bit)

Hi,

My battery is not getting charged even when its plugged to charger. Am able to use the laptop only when its plugged to charger but it wont get charged at all.

 

I tried running the battery test, it passed but when i tried running the Run-In test, it failed stating "Battery failed (40)".

 

Am using HP pavilion TS sleek book 14. Kindly help me with this issue.

 

 

 

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HP Support Agent
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HP Recommended

Battery not charging even when its plugged to charger

 

Hi @Winter123,

 

Welcome to the HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel.

 

For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I Understand the laptop is plugged into the adapter/charger but it doesn't charge or power on anymore,

 

Don't worry, though, as I have a few steps listed below that should help you resolve this concern:

 

Unplug the charge and use the laptop until the battery drains to 15%.

 

Turn off the laptop and turn it back on after 30mins.

 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

 

Restart the computer and the issue should be fixed.

 

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

 

Battery Does not Power Notebook or Hold a Charge  

 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures

 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

 

Battery Indicator Light Turns On and Off While Battery is Charging

 

To understand more about how your battery works: Click here

 

If the issue persists, I would recommend you contact our HP phone support for available service options.

 

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

 

I hope this helps. Let me know how it goes. I'll be happy to help you with this.

 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.

If you appreciate my assistance, please click on the thumbs up icon.

Both icons are below this post.

 

Regards,

Jeet_Singh
I am an HP Employee

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