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11-27-2016 10:26 AM
My battery is not getting charged even when its plugged to charger. Am able to use the laptop only when its plugged to charger but it wont get charged at all.
I tried running the battery test, it passed but when i tried running the Run-In test, it failed stating "Battery failed (40)".
Am using HP pavilion TS sleek book 14. Kindly help me with this issue.
11-28-2016 01:35 PM
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As I Understand the laptop is plugged into the adapter/charger but it doesn't charge or power on anymore,
Don't worry, though, as I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.
To understand more about how your battery works: Click here
If the issue persists, I would recommend you contact our HP phone support for available service options.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number
Case number and phone number appear.
I hope this helps. Let me know how it goes. I'll be happy to help you with this.
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