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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2017 01:07 PM

HP Recommended
Product: Hp omen 15-ax207nl
Operating System: Microsoft Windows 10 (64-bit)
hello!:) i am having problems with the battery Of my laptop. It doesent Charge anymore when the pc is on but only when its turned off. Or better, it charges very very very slowly, 1% every 10 minutes and before 100% in 90 with the super fast charge. I have updated the bios but nothing has changed. What could i do? The laptop is two months old.
1 REPLY 1

‎05-24-2017 04:18 PM

HP Recommended

 

@xTaTanKa

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand the battery is not charging when PC is on,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you reinstall the battery drivers?

Have you attempted to update the BIOS or run a test on the battery?

 

While you respond to that, here's a few things you can do:

  • Unplug the charge and use the laptop until the battery drains to 15%. 
  • Turn off the laptop and turn it back on after 30mins. 
  • Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
  • Restart the computer and the issue should be fixed.

Keep me posted for further assistance 😉

Riddle_Decipher
I am an HP Employee

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