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Danskelton88
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Battery not charging

HP Recommended
HP pavilion x360 13-a000-na
Microsoft Windows 8 (64-bit)
My notebook won't charge, when it is plugged in it says 'plugged in and not charging' this only started happening when I upgraded to windows 10, I reset the notebook to factory setting in the hope this would fix the issue but it hasn't. I have followed other steps I have seen on forums which include uninstalling the driver, disconnecting the battery (meant me taking the case apart) I put it all back together and still no fix, I completed a battery check which came back as 'unknown' I have completed all HP updates.

The battery was fine before I installed windows 10 so I can't believe the battery is the fault. The charger is the original it came with. It's about 2 and 1/2 years old

It has no charge at all so if I remove the ac adaptor it instantly turns off.

On start up it comes with a message saying the battery is very low and may need replacing however this is because it has been charged in so long as it won't charge!

Please help!
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LetsTECH
Level 4
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Message 2 of 2
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HP Recommended

You need to replace the battery special if the level of charge is 1 to 0 .

 

Bios are doing self test fot battery: On start up it comes with a message saying the battery is very low and may need replacing however this is because it has been charged in so long as it won't charge!

 

 

If you level of battery is 40 + and is not charging then you can fix it with bios update or your mainboard need replacement.

 

But at until now i see a dead battery

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