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Posts: 1
Member Since: ‎01-04-2017
Message 1 of 2 (217 Views)

Battery plugged in but not charging

Product Name: hp 17-g121wm
Operating System: Microsoft Windows 10 (64-bit)

I have a HP 17-g121wm laptop  for about a year and all of a sudden the battery won't charge. The charger is plugged in and the led lights are on. I've tried updating Bios, a hard reset, and still nothing has changed. Please help!!!

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HP Support Agent
Posts: 13,517
Member Since: ‎07-26-2016
Message 2 of 2 (158 Views)

Re: Battery plugged in but not charging


Hi @DaTravia,


Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.


As I Understand the laptop is plugged into the adapter/charger but it doesn't charge or power on anymore,


Don't worry, though, as I have a few steps listed below that should help you resolve this concern:


Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.


Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.


Battery Does not Power Notebook or Hold a Charge


Battery Charging Delayed When Operating Notebook in High Ambient Temperatures


Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter


Battery Indicator Light Turns On and Off While Battery is Charging


To understand more about how your battery works: Click here


Keep me posted for further assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

I am an HP Employee

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