Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
aj_19 Student
Student
1 0 0 0
Message 1 of 2
97
Flag Post
HP Recommended

Battery stopped working month after warranty period was over

Product Name: HPVI04 Notebook battery

Used in Laptop: HP ENVY 14 Notebook PC

Battery life: 15 months

 

Issue:  The battery(HPVI05 NOTEBOOK Battery) stopped working only 14months after purchase. Tried to buy the product online but this product is one of the worst product with 100s of poor reviews and helpless customer service facing the same problem. The customer service is equally bad with hours of waiting time and no solution. Tried to point out the poor feedback given to product but seems Team HP does not bother.

 

Please Help

 

P.S: http://store.hp.com/us/en/pdp/hp-vi04-notebook-battery?jumpid=Accessories_Finder_PDP 

#product details  #poorcustomerreview

0 Kudos
1 REPLY 1
HP Support Agent
HP Support Agent
19004 18962 1239 1990
Message 2 of 2
68
Flag Post
HP Recommended

Battery stopped working month after warranty period was over

 

Hi @aj_19,

 

Welcome to the HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 

 

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum

 

Thanks and Regards,

Jeet_Singh
I am an HP Employee

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation