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dollie1004
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Battery will not charge. Laptop only turns on with charger plugged in.

HP 15 NOTEBOOK PC

My battery will not charge.  The laptop will only turn on if it is plugged in with the charger.  Does this mean that I need a new battery?

 

 

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Message 2 of 2
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Flag Post
HP Recommended

Battery will not charge. Laptop only turns on with charger plugged in.

dollie1004

 

Hello;

Allow me to welcome you to the HP forums!

Here are some troubleshooting steps you can try: 
http://support.hp.com/us-en/document/c03325217

 

If that shows your battery as bad, then yes you need to replace it.

 

I did this recently on an old HP laptop, so I read the product number printed on the battery, Googled for online battery stores that carried it, ordered one (for $25), and had it within 3 days.  I could have had it overnight if I was willing to pay the shipping -- but the laptop was running OK on the AC cord, so I could wait a few days.


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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