Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
nomiking Top Student
Top Student
6 0 0
Message 1 of 2
121
Flag Post
HP Recommended

Battery won't Charge

Hi, My laptop battery isn't charging.When I tried to plugin battery as well as adapter laptop isn't turn On.But when I remove the battery and apply AC Adapter laptop works fine.Or if I turn on a laptop on battery it works fine.

 

I tried to do a battery test with HP Support Assistant and it shows UNKNOWN Battery! As shown in the image.

Now what should i Do?

 

Laptop Specs:  Hp Pavilion dv6 7042cl

Windows 10 64-Bit

Almost 3.5 years old.

Batterty.png

0 Kudos
1 REPLY
Provost Provost
Provost
37017 5579 9622
Message 2 of 2
101
Flag Post
HP Recommended

Battery won't Charge

Almost 3.5 years old = normal battery lifespan. Time for a new battery. 

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation