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01-15-2012 04:11 PM
I just received a compaq presario cq57 and the battery wont charge how do i fix this? I ran a battery check test and it said it encountered an error and to reinsert battery and the AC adapter. I did this several times and received the error message each time. The battery indicator is marked with a red "x" and the laptop wont run without being plugged into the adaptor. I have tried shutting the laptop down and leaving it plugged into the charger overnite and it still refuses to charge. I am running windows 7 home premium and there have been no changes made. Also, updates are installed on a regular basis.