Re: Battery works accurately but sometimes not. - HP Support Community

skimter · ‎03-20-2017

My hp envy x360 notebook is not responding accurate battery time i.e shows 10 or 20 mins remaining on 80% charged but after 10 mins it gives warning battery is too low and then trip the notebook. but amazingly sometimes it works perfectly and gives 3 hours battery backup time easily. Using this notebook about one year. can any one give me some clue.

faraz

erico · ‎03-20-2017

Is the notebook still in warranty?

Check your warranty status Here.

The warranty covers main battery replacement without cost to you.

The only thing you have to supply is the box to safely ship it to the HP service center.

HP will arrange for the shipping of your notebook. This does work, I had to use it for my 15 year old daughter's notebook last year and she had it back in her hands within two weeks.

Copy all important information to an external storage device before you send it. Once that is done, you can remove any personal information form your notebook.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

skimter · ‎03-20-2017

sorry erico, but the warranty has expired..

erico · ‎03-20-2017

OK.

Sorry to hear that.

Then you will need to have the current battery replaced with a new one by a PC or notebook shop.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

Battery works accurately but sometimes not.

Create an account on the HP Community to personalize your profile and ask a question