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skimter
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Battery works accurately but sometimes not.

HP Recommended
HP Envy x360
Microsoft Windows 8.1 (64-bit)

My hp envy x360 notebook is not responding accurate battery time i.e shows 10 or 20 mins remaining on 80% charged but after 10 mins it gives warning battery is too low and then trip the notebook. but amazingly sometimes it works perfectly and gives 3 hours battery backup time easily. Using this notebook about one year. can any one give me some clue.

 

faraz

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erico
Level 17
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HP Recommended

Is the notebook still in warranty?

Check your warranty status Here.

 

The warranty covers main battery replacement without cost to you. 

The only thing you have to supply is the box to safely ship it to the HP service center.

 

HP will arrange for the shipping of your notebook. This does work, I had to use it for my 15 year old daughter's notebook last year and she had it back in her hands within two weeks.

 

Copy all important information to an external storage device before you send it.  Once that is done, you can remove any personal information form your notebook.

 




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For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
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skimter
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sorry erico, but the warranty has expired..
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erico
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OK.

Sorry to hear that.

 

Then you will need to have the current battery replaced with a new one by a PC or notebook shop.




I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
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