Create an account on the HP Community to personalize your profile and ask a question
10-08-2012 02:42 PM
I have to say that I think the Beats Audio program is causing the issue and nothing else.
12-05-2012 10:42 PM
They obviously have zero desire to fix this. Pathetic service. My computer completely acts up now. This beats problem, cd rom opens by itself constantly, HP Support Assistant crashed and no longer works or communicates. Poor service.
12-09-2012 12:46 AM - last edited on 04-19-2016 12:01 PM by OscarFuentes
If you have a dv6-70XX unit or a dv7-70XX unit (where “XX” could be any 2 numbers), AMD or Intel based with windows 7 64 bit OS, and are having an issue with Beats Audio fluctuating a new driver was released to resolve this issue.
The best way to get this is to go to http://www8.hp.com/us/en/support-drivers.html choose the "Drivers & Software" option.
Then enter you’re notebook model number or product number, here is a document on where to find that information.
Then you look for the new High Definition Audio driver which will show the release date & version as 2012-08-24 , Version:1.00, 42.96M.
The Softpaq number is the same for all these models (sp57966) please download and then install this driver.
You can also use HP Support Assistant installed on your Notebook, here is a link to information on HP Support Assistant.
If you encounter any problems please let us know.
12-09-2012 11:05 AM
So raedamirghazal, what was your point in reposting this info? It doesn't work!!! It still doesn't fix the problem. You have to keep all settings of Beats Audio below 80 in order for it to work. They need to fix this program still.
Also, my HP assistant completely stopped working and no longer functions nor communicates with the internet.
12-12-2012 07:39 PM
I ended up rolling back the driver, restarted the computer and the beats option is gone. Played my music and the problem is completely gone. The computer is now using the regular Microsoft driver that comes with the notebook. The sound is not the same but it is very good. What Beats basically offers is a “plug in” to enhance your sound.
The manufacturer has to solve this problem or give us all our money back or provide an alternative to Beats.
This is very bad for HP
12-25-2012 06:56 PM
Ok. this is the 2nd time my audio has completely been put out. I have a HP Pavilion Dv6-6c48us. I have been looking for help on the right thread but this is the best I could find. I updated windows and it restarted my laptop after that the audio stopped working. Could you help me? or at least point me in the right direction? Any help would be greatly appreciated... P.S. My beats audio stopped working about 1 month ago I have only had the computer since July. Is this the thing I need to install?