Laptop under warranty, including accidental damage, until spring, 2016. Sent it for repairs...blotches on screen and keyboard failure 4 days ago. Received it back today, july 10, w/ a note claiming device contains "biohardous material" and cannot ever be repaired by HP due to health danger to support techs. What the hell sort of biohazard can a computer contain? I'm elderly, live alone, keep the device on a table by itself. There is no radioactivity within hundreds of miles of here. I have NO health issues which would constitute a biohazard: early cataract, mild depression, occasional insomnia, high blood pressure.
What constitutes a biohazard so dangerous that a tech's health might be endangered? I'm on a fixed income and cannot afford another computer. I am at a total loss. Is this some scam to avoid honoring a warranty on a not-too-popular device? Please advise. Thanks!
Nicotine? A biohazard? Seriously? I'm not a smoker, so I doubt that was the "contaminant" in my laptop, but the fact that nicotine is even considered a biohazard is almost laughable.
I read on an archived forum that pet hair is also considered a biohazard. Again, I ask, "A biohazard? Seriously?" Is house dust next?
I didn't buy this unit...HP traded it for another model that was so trouble-prone, they couldn't fix it. HP gave me a two yr "full" warranty, including accidental damage repair. Now HP has voided almost a full year's worth of coverage for something as simple as nicotine or pet hair? Then HP should include a big sticker on the top of all of their products which states which ordinary, everyday, environmental "contaminants" will void the warranty...or buy some gloves and Benadryl for the overly sensitive techs. No more HP products for this old woman, ever.
I sincerely appreciate your reply.
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