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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-03-2017 01:01 PM

HP Recommended
Product: Elitebook 8470p
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I recently bought an older HP Elitebook 8470p from a reseller that aquires them from educational institutions once they hit a certain age.  The BIOS is locked and I need into it to change some settings, but am locked out.  Help?

3 REPLIES 3

‎05-03-2017 01:08 PM

HP Recommended

@corvette100377

 

For that model you will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.html

 

When talking to the HP rep ask them to escalate your service request.

 

REO

‎05-03-2017 01:41 PM

HP Recommended

Sorry if I seem dense, I do not see the proper place to actually contact them.  Do I use chat, or is there an email address?

‎05-03-2017 01:47 PM

HP Recommended

@corvette100377

 

Try here.

 

https://support.hp.com/us-en/contact-hp/product/HP-EliteBook-8470p-Notebook-PC/5212907

 

REO

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