cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
1 0 0 0
Message 1 of 2
596
Flag Post

Black Screen / Product Information not valid message

HP Recommended
EliteBook 8560p
Microsoft Windows 7 (32-bit)

Hi all,

 

I have an EliteBook 8560p with dedicated GPU that's giving me two kinds of trouble lately.

 

First thing that occured was that the screen of my notebook remained black on startup. I could hear the windows startup

sounds, though. So, it boots,but without video. Without success, i tried docking it to a Docking Station or changing the RAM modules. It does that in about 50%  of all boot procedures.

 

A few days after this first occured, the computer came up with a message "product information not valid".WP_20161110_09_05_38_Pro.jpg

 

As a consequence of that, my Windows 7 installation fails to validate and thinks it's a non-genuine copy.

 

Can anyone out there help me with this issue? I really need this NB, and even reinstall won't fix this, as long as the Hardware-Information is not being set.

 

Thanks in advance


Sebi

0 Kudos
1 REPLY 1
Highlighted
Level 10
4,161 4,159 563 1,291
Message 2 of 2
Flag Post
HP Recommended

Hello,

 

You require a utility/tool  to burn system information to the motherboard. This is called the DMIFIT tool. And only used by HP Technicians.

 

To resolve this issue, contact HP for further assistance.

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

 
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation