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SamuelRuben Tutor
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Black Screen on games

hi so ive been looking for a fix to my problem but no success

heres the problem :

1. i can't run games on nvidia card or otherwise its just gonna be black screen with sound in the background however if i use my intregrated graphic it works but laggy offcourse and from my reseach a couple of guys also experiencing this on HP laptop with geforce 940m or 950m ive been looking for a fix to this for months but no luck

 

anyone can help me?

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HP Support Agent
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Message 2 of 2
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Black Screen on games

@SamuelRuben, welcome to the HP forums! It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

I greatly value your relationship with HP. You are a valued HP customer and we appreciate you for doing business with HP.

 

I understand that you cannot run games on Nvidia card and also you get a black screen

 

This issue could occur if the required power supply unit for the graphics card is not available for your computer.

 

Hence, I request you to check the power supply unit on your computer.

 

Also, please let us know the product number of your computer by clicking on the link: http://support.hp.com/us-en/document/c03754824

 

Hope this helps. Let me know how this goes.

Regards,

Rainbow23
I am an HP Employee

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