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treypop Honor Student
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Black screen after login after windows 10 anniversary update

HP Pavilion Sleekbook 14-b031u
Microsoft Windows 10 (64-bit)
I get a black screen after getting the windows 10 anniversary update. I log in and use it for a few minutes then the screen goes black. After a minute of black screen it turns off. How do I fix this?
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HP Support Agent
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Black screen after login after windows 10 anniversary update

 

@treypop
Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)

​​​​​​​

 

As I understand the computer is powering on but there's no display on the screen, 
The computer turns off after a few seconds after it's turned on,
 

Please perform the below steps:
 

Perform a hard reset (click here for details)
 

If the computer still turns off every few seconds, try with an alternate adapter and/or remove the battery and try turning on the computer without the battery, 

only connect the adapter and start, let me know if that works.

 

Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

 

Riddle_Decipher
I am an HP Employee

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