03-13-2014 12:09 AM
After downloading a winodws updtae my laptop shows a black screen afteer i log in.There are no error displayed just a black screen with cursor.I can't even access the task manager.Pressing ctrl-alt-del does nothing.I have tried everything but nothing seems to work.I can however boot in safe mode.
I've tried running system restore but it fails everytime.I have also tried running sfc /scannow and chkdsk /f /r commands from command prompt via safe mode and windows disk.I have also tried startup repair from windows disk and running last known good configuration.None of these work.
I'm running Windows 7 Home Premium 64 bit edition and using an HP Pavillion dv6 series laptop.
03-14-2014 10:03 AM - last edited on 03-06-2017 09:26 AM by OscarFuentes
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavillion dv6 and not starting correctly. Here is a link to restore your default BIOS settings.
Hope this helps.
03-18-2014 05:05 AM
I tried resetting BIOS but after holding down "windows + b" and pressing the power button,the screen stays black and the caps lock light keeps blinking.
I tried starting laptop without battery (since the battery has gone bad) and there was no black screen this time however no program would open.Neither chrome norantivirus nor system restore,nothing would open.So i shut down and when i tried restarting,i got the black screen again.
03-18-2014 07:16 AM - last edited on 03-06-2017 09:46 AM by OscarFuentes
Please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. Here is a link to a document for a system restore. You can restore it to a previous point when it was working correctly.
Hope this helps.
03-18-2014 10:19 AM
I don't have any USB devices or memory cards attached to the laptop.
I am unable to get to the HP BIOS Update screen,the laptop screen remains black.
Also i'm pretty sure i don't have a virus.I scanned using Kaspersky Internet Security and Malwarebytes.
03-18-2014 11:29 AM
F9 should get you back to the BIOS. Try loading the defaults in the settings menu.
03-21-2014 07:46 AM
If you are able to get to the logon screen you should be able to F11 this computer at startup.
F1 System Information
F2 System Diagnostics
F9 Boot Device Options
F10 BIOS Setup
F11 System Recovery
These are done as soon as the computer startsup.
Are you able to go into safemode?