Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
lynddasowemimo Honor Student
Honor Student
2 0 0
Message 1 of 2
195
Flag Post
HP Recommended

Black screen, computer boots ,fan turns on, f12 stays red, black screen, no caps lock light

HP 2000 notebook
Microsoft Windows 10 (32-bit)

I have tried EVERYTHING from the website, but whenever I push the power button the screen stays black, the power light is on and the f12 key stays red. I have hard reset, bought replacement AC cord, replaced CMOS battery and no help.

0 Kudos
1 REPLY
Retired
Retired
14461 711 1900
Message 2 of 2
171
Flag Post
HP Recommended

Black screen, computer boots ,fan turns on, f12 stays red, black screen, no caps lock light

Hi @lynddasowemimo,

 

Thank you for your inquiry.  

 

To assist you more effectively it is import to include your exact model of HP 2000 notebook as there are many in that series. What is your precise model? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? I understand that when you power on your notebook it will boot but, the screen remains black. You hear the fan and hard drive, the F12 key remains red and the Caps Lock is not lit. You have tried a hard reset, replacing the AC adapter and the CMOS battery to no avail. Here is a link to HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8) that should help to determine the issue. 

 

Please let me know the outcome.

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs Up” below is a great way to say thanks!

Sparkles1

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation