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07-11-2016 10:43 AM
I have tried EVERYTHING from the website, but whenever I push the power button the screen stays black, the power light is on and the f12 key stays red. I have hard reset, bought replacement AC cord, replaced CMOS battery and no help.
07-12-2016 07:35 AM
Thank you for your inquiry.
To assist you more effectively it is import to include your exact model of HP 2000 notebook as there are many in that series. What is your precise model? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? I understand that when you power on your notebook it will boot but, the screen remains black. You hear the fan and hard drive, the F12 key remains red and the Caps Lock is not lit. You have tried a hard reset, replacing the AC adapter and the CMOS battery to no avail. Here is a link to HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8) that should help to determine the issue.
Please let me know the outcome.
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