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    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Black screen

HP Recommended
15-n007AX
Microsoft Windows 10 (64-bit)

 I recently upgraded my HP pavilion 15-n007AX laptop to windows 10 and installed catalyst drivers. After the installation and restart, my laptop freezes after the HP logo sign with a black screen. I tried to enter into the BIOS settings but looks like I need a password. Can you help me with this problem? 

 

FYI the number for BIOS is 62804590

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HP Recommended

Hello @zimmiton,

 

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.

 

I came across your post about the black screen, and wanted to help!

 

Please review the following document, and let me know how it goes:

HP Notebook PCs - Computer Does Not Start (Windows 10)

 

Please let me know if this information was helpful by clicking the thumbs up below.

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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