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ChandraRR Student
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Microsoft Windows 10 (64-bit)

Hallo.. Need your help.

My Notebook is HP 14-AF120AU. I try to upgrade RAM from 2GB to 8GB.

But after i do that, my notebook didn't startup well and the screen just blank in black and flickering.

It also make beep sound 3x long and 2x short.

Then i try to set back RAM to earlier 2GB but same thing happens, but no beep sound anymore.

Did something goes wrong with my screen or anything else?

Please help me..

Thanks.

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HP Support Agent
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Hello @ChandraRR, thanks for taking an interest in the HP Support Forums! After reading your post I see that after upgrading RAM from 2GB to 8GB the notebook does not boot up. Let me try and help you here. I checked and found that the motherboard supports DDR3L-1600 SDRAM. Please ensure that you have installed a compatible memory.  Also, suggest you to review this link: http://hp.care/2dHpoGV

 

Alternately, you may remove the new memory out and install the old memory to check if the notebook boots into Windows. Let me know if this troubleshooter identifies or resolves the issue, or if you've maybe already tried this. Cheers!

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