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07-31-2009 09:39 PM
I have a DV6000 with vista and I occasionally get a blue screen and I don't know what it's from. The info that comes up on my screen after my computer restarts is :
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional info about the problem
OS Version: 6_0_6002
Service Pack: 2_0
I just recently downloaded Service Pack 2 update, could it be from that? If not, what it causing this problem?
Solved! View Solution.
08-01-2009 07:24 AM
One way you can make sure it is not the SP2 you just downloaded is to uninstall the SP2 and see if the problem continues. Another way of doing this is to go to System Restore and restore to the point right before the SP 2 was installed.
08-01-2009 09:28 PM
I too have gotten the blue screen of death on my HP Pavilion DV2633TX media notebook. Stupid me didnt make any recovery disks and my laptop on boot up only gives the blue screen so I have no way of getting in there any further, except being able to boot up off the disk drive instead of the hard drive. I have looked at the HP website so I can order recovery disks but it seems they want to make things as hard as possible as the website acts like my wife when I ask her to do something, and phoning support only gives me a curt answer and then a hang up when they find out that my warranty has expired.
Im fed up with this and would love any help I can get ie - Are there recovery disks available to buy for my laptop, and if so can I get them from Australia or do I have to order from overseas?
Thanks in advance.
08-01-2009 11:26 PM
08-03-2009 05:38 PM
Enable Dump files in Vista:
1. Press Start and click Control Panel
2. Type Advanced in the search box
3. Click on View advanced system settings in the search results
4. Under Startup and Recovery, click Settings
5. In the Write debugging information drop down, click Small memory dump. Uncheck also Automatically restart under system failure and press OK
Find Dump file:
Go to this path: and check is there any *.dmp file
and check is there any *.dmp file. If not then wait for another BSOD. When it will appear again there will be a file like this.
Transfer this files on any server and post to it link in this thread. I think then this way we will be able to help You with Your problem.
How to upload file on server. For example:
Go to this site.
Click on Upload files to MediaFire button. Next choose I want to upload without account. Point path to Your file and give me link to it. That's all.
08-05-2009 03:00 AM
Your problem is because of CA Internet Security program.
File KmxFilter.sys which belongs to this program is causing this BSOD.
Solution on this problem You will find here. It's posted by Broni.
08-05-2009 05:31 PM