Bluescreen error in Vista

bradyll99 · ‎11-25-2008

I just recently started getting that annoying bluescreen error when I turn on my computer, (which is a dv6000) but it doesn't usually occur at the same time. I restored my computer to an earlier state and checked my hard drives for errors, didn't help. I checked out the fault bucket code for the error and it's 0xD1_KmxFilter+587d. Annyone know the source?

Message Edited by bradyll99 on 11-25-2008 12:49 AM

James_Cummins · ‎11-26-2008

First thought is that your integrated video chipset is overheating and that lockup is causing the driver to fault.

EDIT: The above is wrong, I looked at only the stop error code and not the KMXFilter factor.

Message Edited by James_Cummins on 11-26-2008 02:48 PM

Amine · ‎11-26-2008

Hello bradyll99,

James is right. Check out the link.

Can you also please attach the minidump files ( Windows\Minidump\ ) so that we can have a look ?

Thank you.

Amine.

bradyll99 · ‎11-26-2008

thanks for the help. What are the minidump files and how do I find them?

Message Edited by bradyll99 on 11-26-2008 01:58 PM

bradyll99 · ‎11-26-2008

o and by the way, my computer works perfectly fine in safe mode. I honestly don't think this problem is because of my computer overheating, because it has been working fine for the last 3 months. It just started happening after I installed a punch of updates. I uninstalled some of them, but can't uninstall all of the Microsoft Office Home and Student updates because it doesn't allow me in safe mode.

James_Cummins · ‎11-26-2008

I'm probably wrong in my last post, when I saw the 0xD1 stop code I recognized it as a Driver IRQL Not Less or Equal code which is often the video driver which can crash if video stops responding, but now I'm suspecting it might be CA Internet Security, is that or was that installed on the system? See this topic, especially the last 3 posts:

http://www.windowsbbs.com/windows-vista/71282-vista-home-premium-crashing.html

Since KMXFilter is a CA file, if nothing else works then see if they have a patch or uninstall their application.

Message Edited by James_Cummins on 11-26-2008 02:51 PM

bradyll99 · ‎11-26-2008

ya I think you're actually spot on with your diagnosis. When my computer crashes, the problem/solution window comes up when I turn my computer and it says the following "Problem caused by antivirus or firewall program You received this message because your antivirus or firewall program has caused a blue screen error, which means the computer has shut down abruptly to protect itself from potential data corruption or loss" I just didn't think that could possibly be the problem, but apparently it is. I just don't want to uninstall it because then I'll be susceptible to hackers and viruses. Some of the solutions include updating it and scanning for viruses, downloading and installing latest drivers, uninstalling the antivirus or firewall program, removing recently installed hard/software, and restoring my computer to a previous state. I did just recently scan for viruses, the program updates itself everytime I turn on my computer. I don't think there are any new drivers, and didn't install any new hardware or software. So......I guess I should get rid of it......?

Amine · ‎11-27-2008

Hello,

There is a folder located in C:\Windows\ called Minidump ( %SystemRoot% \ Minidump folder )

You may have to show the hidden folders and files.

Check this also.

Message Edited by Amine on 11-27-2008 12:01 AM

Message Edited by Amine on 11-27-2008 12:11 AM

James_Cummins · ‎11-27-2008

It would've been easier to troubleshoot your problem if you would have supplied all info at first instead of holding things back.

Yes, uninstall it, or patch it, or do what that linked topic suggested and see if that works.

bradyll99 · ‎11-27-2008

@Amine wrote:
Hello,
There is a folder located in C:\Windows\ called Minidump ( %SystemRoot% \ Minidump folder )
You may have to show the hidden folders and files.
Check this also.
Message Edited by Amine on 11-27-2008 12:01 AM
Message Edited by Amine on 11-27-2008 12:11 AM

Ok, so I click start, then type Minidump in the Search box correct? When I do that, a bunch of minidump folders come up for different dates. Which one do I select and how do I open it. I've tried to open one of them under many programs, but it's not working.