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Ahmed_Ismail Honor Student
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Bluetooth device not found

Hello , I have a weired problem with my bluetooth device in my win 7 laptop HP dv6 6070.I used to use my bluetooth device normally but after resetting my laptop to it's factory configuration and delete hp&recovery partition i couldn't use it any more.
In the past I could see my bluetooth device in many places like  HP wireless assistant  and device manager but now I don't.
I don't even see my bluetooth device in the uninstalled devices list in device manager.
In the past i got the message combo off, combo on when i try  f12 key but now i just get wlan on/off.
when i try to install it's driver i get a message "No blueooth device was detected. please make sure that your bluetooth device is plugged in properly in order to continue installation" .

I don't know what should i do to get back my bluetooth.It was broadcom 2070.
Many Thanks in advance.

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Bluetooth device not found

Hello Ahmed_Ismail,

 

Welcome to the HP Forums! I hope you enjoy your experience!

I understand the computer's Bluetooth driver is missing and you are unable to use Bluetooth features. I understand this can be annoying, but I will my best to assist you! Please try downloading and installing this driver to resolve the issue: Broadcom 2070 Bluetooth Software and Driver

 

This should be able to resolve the issue. Either way, please provide your results. Thanks for choosing the HP Forums. Have a great day!

Mario

I worked on behalf of HP.
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Ahmed_Ismail Honor Student
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Bluetooth device not found

First of all i would like to thank you for you time and consideration backing to my problem I previously tried  to install this driver as i mentioned and i got a message

"No blueooth device was detected. please make sure that your bluetooth device is plugged in properly in order to continue installation" 

with one option to "Cancel installation" 


I tried the driver in your link (it was the same link i used previously) and i got the same message

"No blueooth device was detected. please make sure that your bluetooth device is plugged in properly in order to continue installation" 

note :this message apears after the driver exract it's files on my hard drive
any other solutions

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Bluetooth device not found

Thank you for the information!

 

I did a little research on what could be causing this. The Bluetooth module of the computer might be loose or faulty. The software can extract and run, so it is hard to believe that there is a software conflict.

 

For more assistance, I would contact HP phone support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide

 

Please let me know if you have any other questions or concerns. Thanks and have a great day!

 

Mario

I worked on behalf of HP.
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Ahmed_Ismail Honor Student
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Bluetooth device not found

Many thanks for your consideration i am going to work on your advice and i will inform you with results Here in this topic.

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