04-25-2014 07:39 AM
Windows should pull in the correct driver for the device. I would go into the device manager and uninstall all that are there in the network adapters, then restart the computer. Here is a link to the HP Support Assistant. The Hp Support Assistant will help you install the drivers and software at the time of build. Just run this after deleting all the drivers from Bluetooth and network adapters. It will install the correct information from the original install.
Please let me know how it goes.
04-29-2014 11:36 AM
I downloaded the hp support assistant, had it check for updates, but it didn't download the bluetooth driver. I didn't delete the wifi or ethernet drivers though, as i would have had no way to download the bluetooth driver if I did delete them. Plus, bluetooth is something different than the other network drivers (wifi and ethernet), from what i understand. The support assistant should have found the bluetooth driver if it was a driver issue, but it didn't. So, I am convinced that my computer is not detecting my bluetooth hardware, and that it is not a driver issue. What do you think?
04-29-2014 12:10 PM - last edited on 03-06-2017 02:25 PM by OscarFuentes
Have you tried a system restore. It will help you restore the system before the error took place.
Hope this helps.
04-29-2014 01:22 PM
04-29-2014 01:58 PM
From the Start screen, type wireless devices to open the Search charm, and then select Turn wireless communication on or off from the search results. If the airplane mode is on the Bluetooth will not work. Make sure Bluetooth is on.
From the Start screen, type Change Bluetooth settings from the search results. Under options make sure the Bluetooth allowed it checked and show the icon in the notification. I notice on my machine if you go into the advance sharing in the Network sharing folder and turn on network discovery and HomeGroup connections.
If that does not help you could call us our technical support at 800-474-6836. If you are calling within North America, the number is 1-800-474-6836 and for all other regions click here.