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NOLA_CHARLOTTE Honor Student
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Bluetooth speaker - JBL Flip . Bluetooth discovers it but is unable to pair

HP-ENVY-17-j000-Quad-Edition-N
Microsoft Windows 8.1 (64-bit)

The speaker is recognized as JBL Flip and says ready to pair.  I click on it and click on pair.  It fails and  disappears.  The bluetooth continues to search and finds it again... and I get the same results.  It works when directly plugged into speaker jack.

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Bluetooth speaker - JBL Flip . Bluetooth discovers it but is unable to pair

Hi @NOLA_CHARLOTTE 

 

 

Welcome to the HP Forums!



It is a great  place to find answers and suggestions!


For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More

 

 

I grasp that your are having an issue with pairing your Bluetooth speaker with your notebook.

 

Have you done all your Windows updates?

 

Have you ran the  HP Support Assistant to acquire any HP updates?

 

Have you ran the Windows troubleshooter to help overcome this issue?

 

Will it pair with other Bluetooth devices?

 

HP PCs - Using Bluetooth Devices (Windows 8)

 

You could also try these steps.

 

Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally select "Standard Serial over Bluetooth link"

If you are still unable to pair with a Bluetooth device try the following:

Step 1. Search for "Change device" in the Windows 8 Start menu.
Step 2. Click on where it says Change device installation settings.
Step 3. Select the No, let me choose what to do option.
Step 4. Check the automatically get the device app option
Step 5. Click Save changes to save the settings you just chose

As well you can try this


Step 1: Go to RUN (Windows Logo + R) and type “services.msc” and Enter
Step 2: Now find “Bluetooth Support Service” and double click on it
Step 3: Now click on Log On Tab and Type in "Local Service" without quotes
Step 4. Click on “This Account”
Step 5: Now remove any passwords leave the password field blank
Step 6: Underneath the upper left title should be a hyperlink "Start" Click it

You can also check  the Power Management tab and unchecked the box that says "Allow the computer to turn off this device to save power."  

 

Good Luck!

 

Sparkles1

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Bluetooth speaker - JBL Flip . Bluetooth discovers it but is unable to pair

Hi @lywmazis,

 

 

I am unsure from your post if you are looking for assistance.  If you are please post your exact problem, your model of HP notebook and your operating system.

Sparkles1

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pancrob Student
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Bluetooth speaker - JBL Flip . Bluetooth discovers it but is unable to pair

hi ... i have bought a hp notebook and jbl flip 3 bluetooth speaker.

 

i could not seemt to detect it from my hp laptop.

 

i have tried connecting my jbl speaker on my handphone and it connects and can be discovered easy.

 

really appreciate your swift advise if i bought the original laptop or not so i can replace it asap( befre 3 days pass)

 

i bought this in Low Yatt Plaza in Malaysia.

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Bluetooth speaker - JBL Flip . Bluetooth discovers it but is unable to pair

Hi! @pancrob, Thanks for stopping by HP forums!

 

I understand the Bluetooth speaker is not getting recognized by your PC.

 

Don't worry I'd love to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please provide the product number and operating system you are running on your PC to assist you better.

 

Please try the steps recommended below.

 

You have to un-pair (or disconnect ) the Flip from the first device.

Press the Start button on the JBL Flip, it will make a warning beep and turn on. The start button will glow blue.

Press the '+' and '-' buttons together, and press the 'Bluetooth' button on the JBL Flip, and keep pressed until the Bluetooth button starts blinking blue. Now the JBL Flip is in pairing mode and can be discovered by the new device.

 

If the issue still persists, please uninstall the Bluetooth driver on your PC and install the latest Bluetooth driver using HP support assistant.

 

Go to windows desktop

Hold Windows key + Letter R key.

Run dialog box would open type devmgmt.msc

Device manager window will open.

Expand Bluetooth, Right click on the Bluetooth driver and click uninstall.

 

 

Hope to hear from you soon!

Have a wonderful day ahead! :)

 

A4Apollo
I am an HP Employee

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R8Y Student
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Bluetooth speaker - JBL Flip . Bluetooth discovers it but is unable to pair

If you are using Windows 10, consider the possibility that the system is not told to use the bluetooth device for audio output.

 

1. go to control panel > hardware and sound > devices and printers

2. find your device and right click on it > select 'sound settings'

3. scroll to your device and select it, then make it your 'default' playback device

 

Hope this helps,

R8Y

 

 

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