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klinte113 Honor Student
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Bring the computer back to start

HP Pavilion x2 Detachable
Microsoft Windows 10 (64-bit)

Hello.

I updated the drivers on my computer and now it will not start. The screen is white with a black line. Indicating a driver bug. I can not be allowed to reset the computer to factory settings. It is locked.  What do I do?

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Provost Provost
Provost
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Bring the computer back to start

Use the recovery flashdrive.Plug it into an available usb port and boot to it.

 

At the Recovery Manager screen, select Windows system restore to roll your OS back to the checkpoint created before the driver updates that caused the problem took place.

 

If you really want to say thanks, click on the Thumbs up icon .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

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klinte113 Honor Student
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Bring the computer back to start

I've just ordered a recovery kit from hp which I hope can solve the problem

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Provost Provost
Provost
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Bring the computer back to start

Great!

I do hope that you ordered the usb recovery media instead of a Recovery disk set. 

If you really want to say thanks, click on the Thumbs up icon .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

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