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neetc
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Broken Hinge HP Pavilion 15-p

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Microsoft Windows 8 (64-bit)
Hello,

The hinges on the screen side of my HP pavilion 15-p has come off. It happened a day ago and was running without any issues except for a slightly stiff feeling when I opened and closed the laptop a week ago. Yesterday it cracked open completely. The screen and touch screen functions still work. I have read through the forums and seems like folks are getting help on this issue. I am also out of warranty and it would be greatly appreciated if this known issue could be fixed.

Thank you.
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kevin-t
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@neetc

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.


I work on behalf of HP
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neetc
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Thank you, I shall await a support staff to message me for the necessary information.

 

In the meantime as an update, I took the laptop to best buy to have them see if they can do something about it, but the tech guy there took a quick look at it and told me that the hinges have completely sheared off from the metallic rails that run along the side of the screen. I am surprised that metallic parts can just shear off. The laptop isnt even used as much as I'd like to.

 

I am really hoping HP can help me with this.

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Zaigrr
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I was wondering if you were able to resolve this issue. I have the same problem and have purchased parts, but managed to get the non-touchscreen bezel and am trying to resolve the problem. I saw you had the same issue and was hoping you had been able to get it corrected over the past 6 months.

 

Thanks,

 

Nathan

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