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MaddieHannah
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HP Recommended

Broken Hinge On Envy 15 touch

Envy 15-k081 nr Notebook PC

The hinges are detaching from my laptop and the screen cover is cracked by the hinges from wear from the broken hinges. I need to get this repaired and cannot contact anyone fro HP for the life of me. This has been the most difficult support system iI have ever come across. I need to send my laptop somewhere to get the screen cover and hinges replaced.

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Retired Omar-E
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Message 2 of 2
92
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HP Recommended

Broken Hinge On Envy 15 touch

@MaddieHannah

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I Work for HP
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