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marcdy Student
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Broken Hinge to HP ENVY Touchscreen

The hinge to my HP ENVY Touchscreen has been broken.  It was never dropped nor experienced any physical trauma to it.  I really like my laptop and do not want to upgrade to a knew one.  I noticed there have been numerous report of the same problem with the hinge.  How do I get this to the attention of the right person with HP to get this fixed.  I own a

HP ENVY TouchSmart - 15 Inch

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Retired Omar-E
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Broken Hinge to HP ENVY Touchscreen

@marcdy

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I Work for HP
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