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11-19-2016 04:29 PM
2 years I have had this laptop and the hinges have broken & the screen is falling out, I call to speak with someone and transfered to India and told it's my fault!!!!
Anyone from HP care to answer please????
11-19-2016 04:41 PM
When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number.
This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum.
If you have any further questions, please don't hesitate to ask.
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11-19-2016 05:54 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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