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colinyeilding Student
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Broken hinge/broken case

HP envy
Microsoft Windows 10 (64-bit)

The left hinge on my laptop has broken, it is so bad that it actually cracked the underside of the laptop case. I have read of this happening to many HP laptops, is HP providing a fix for this?

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Retired danny-r
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Broken hinge/broken case

@colinyeilding

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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