Note on archived topics.
09-03-2016 12:42 AM
I have an HP ENVY TouchSmart M7-j020dx, and the hinge on the left side has broken loose and has made the plastic casing bulge upward everytime the laptop is opened. How can I have this repaired?
09-04-2016 10:50 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.