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Posts: 1
Member Since: ‎11-27-2016
Message 1 of 2 (92 Views)

Broken left hinge

[ Edited ]
Product Name: HP ENVY TouchSmart 17t
Operating System: Microsoft Windows 10 (64-bit)

Purchased in April 2014 directly from HP. Producy number is E1P14AV.


Like many others have experienced, the left hinge has broken.


Will HP repair this defect?



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Posts: 7,743
Member Since: ‎07-16-2015
Message 2 of 2 (69 Views)

Re: Broken left hinge



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation