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benpetben Honor Student
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COMPAQ Presario CQ57-364SA NOT BOOTING UP PLEASE HELP

The laptop has been a great machine and only had it for a few months. Started it up today and will not boot up and caps lock just flashes

 

I have heard about this hard rest thing but scared to do it if i loose my files

 

 

 

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COMPAQ Presario CQ57-364SA NOT BOOTING UP PLEASE HELP

Hi,

 

A Hard Reset simply discharges any residual current in the Motherboad and will not effect your files in any way - ie it is not a Factory Reset.

 

You can perform a Hard Reset as follows.

 

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery, plug in the AC Adapter and see if the notebook will start.

 

If this fails to help, can you match the sequence of led 'blinks' to those shown in the table below?

 

Capture.PNG

 

Regards,

 

DP-K

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benpetben Honor Student
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COMPAQ Presario CQ57-364SA NOT BOOTING UP PLEASE HELP

it blinks then goes off and blinkd agian ect...

 

+ thanks for your help

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COMPAQ Presario CQ57-364SA NOT BOOTING UP PLEASE HELP

Hi,

 

Did you try the Hard Reset?

 

Regards,

 

DP-K

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benpetben Honor Student
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COMPAQ Presario CQ57-364SA NOT BOOTING UP PLEASE HELP

Yes but still not turning on, it blinks then stops then blinks agian then stops ect...

 

Really worried........

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COMPAQ Presario CQ57-364SA NOT BOOTING UP PLEASE HELP

Hi,

 

It does look like a hardware failure of some component on the Motherboard.  By far your best option is to contact HP and arrange to have the notebook repaired under warranty.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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LazUK Student
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COMPAQ Presario CQ57-364SA NOT BOOTING UP PLEASE HELP

Hi,

 

Mine did the same thing.(CQ57-366SA)

It was a motherboard issue. The whole unit got ruined after 36 day usage!!!

 

The HP picked it up and I got a call a week later the unit will be rapired when the board arrived for the next month!

They sell this product all over in England(COMET/PCWORLD) and they can't afford ONE motherboard in stock if it needs for a repair.

 

Not to mention the delivery cost from China that can't afford the company either.

 

First and Last HP/Compaq product in my life, that's for sure.

This is not a customer service this is something else.

 

Buy the way the complaint department says the same thing as the support. "you have to wait"

Well I didn't say that when I payed for the product 1.5 months ago.

 

 

 

 

 

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gdiamond Honor Student
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COMPAQ Presario CQ57-364SA NOT BOOTING UP PLEASE HELP

Im in the same boat except turning it off via holding down the on button then on again a few times will get it to go through "Bios Recovery" eventually leading to my login screen.

this worked a few times before i realised i could just adjust all its power/sleep settings to never turn off screen, HD etc. Its now been on for over a week awaiting an external HD to move files off it. It does semi-sleep when i close its lid though.

 

If its a PC world or Comet one i believe they should sort it out for you if its within 12 months rather than going straight to HP. I'll be returning mine to PC World later this week ... hopfully.

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