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02-15-2017 01:36 AM
I wanted to upgrade my old but still working laptop from windows 7 32bit to Windows 10 64 bit.
When I started the installation of the new OS, it just displays the option and when it starts formatting the disk, the screen will turn black and will not continue even if I leave it plugged to AC and after some hours.
Is the system compatible with Windows 10 64bit?
Windows 7 32bit
2 GB memory
Also, I added 4 GB memory making it 6GB total and it sees the total memory.
But it is somehow useless since its still windows 7.
Hope you can advice and help.
02-15-2017 01:41 PM - edited 02-15-2017 01:43 PM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are facing issues with upgrading the operating system of your Compaq Presario CQ41-217TU Notebook PC.
This issue could occur the minimum requirements are not met.
Also, you can upgrade from a 32bit operating system to 32 bit OS only. You cannot upgrade from a 32 bit OS to a 64 bit OS.
And here's the link to check the minimum requirements for the upgrade: http://hp.care/2i9TW6f
Keep me posted.
You have a good day ahead.
02-16-2017 03:24 AM
I am sure that the minimum requirements of Windows 10 has been met.
Also, regarding the upgrade,sorry for the confusion.
I formatted the 1TB harddisk of the laptop before I started installing the 64 bit windows 10 OS.
More, this is not the first time I did a format and install on a laptop.
I am a bit confused if the laptop itself is not capable of the upgrade for windows 10 or is there a limitation.
02-16-2017 11:23 AM
Thank you for your reply, I'll be more than glad to help you.
I understand that you have already done the upgrade before and also the system requirements are more than enough.
This issue could be with the software disk.
Hence, please try a different software disk and repeat the process.
Let me know if this works.
You have a good day ahead.
02-19-2017 02:18 AM
Thanks for the message.
by the way, I am using a genuine software disc which I bought together with the company purchase.
also, i tried using a bootable USB installation and it has the same problem.
but to clarify the issude, the laptop is capable of upgrade to windows 10 64bit?
I will be doing the process again and this time, I will put a 2TB hdd and a single stick of 8GB ram.
will this still be acceptable?
Thank you very much for the support.
02-19-2017 03:28 PM
Thanks for your response and time.
Thanks for trying out the steps.
Please find the minimum requirement to upgrade your PC to windows 10.
Processor: 1 gigahertz (GHz) or faster
RAM: 1 gigabyte (GB) (32-bit) or 2 GB (64-bit)
Free hard disk space: 16 GB
Graphics card: Microsoft DirectX 9 graphics device with WDDM driver
A Microsoft account and Internet access
Please find the list of hard drives supported by your laptop. If you upgrade your laptop apart from the listed hard drives, You PC might not recognize the hard drive.
500 GB, 7200 rpm 575569-001
320 GB, 7200 rpm 575568-001
250 GB, 7200 rpm 575567-001
160 GB, 7200 rpm 580846-001
Also, the maximum memory supported by your laptop is 8GB. 4GB in one slot and 4GB in another slot.
Refer maintenance and service guide of your laptop for more information.
I'll keep an eye out for your response.
I hope you have a great day! 🙂
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