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Posts: 19
Member Since: ‎09-25-2014
Message 1 of 2 (157 Views)

Can load UBUNTU but NOT the 4 Discs I paid 75 dollars I paid HP for RECOVERY and Install.

Product Name: Mxd-5
Operating System: Microsoft Windows 8 (64-bit)

One of the posts said it is a bad HD but this is 2 months old and worked fine and works fine when I load UBUNTU, ZORIN, and even a Microsoft 8.1 ISO but not the 75.00 4 disc recovery and Install discs I paid HP that should of been included in the original purchase.


I put disc one in and it goes to 30 percent then I get



Copy File Fails

From E:\Preload\BASE5.SWM



Again I can CD load UBUNTU ZORIN or Microsoft 8.1 ISO from Microsoft site BUT I loose all the things I paid HP for such as my Finger Print Reader. I feel like I got FLEECED twice but HP.    Help PLease

0 Kudos
Posts: 7,353
Member Since: ‎05-06-2013
Message 2 of 2 (123 Views)

Re: Can load UBUNTU but NOT the 4 Discs I paid 75 dollars I paid HP for RECOVERY and Install.



Thank you for posting in the HP Support forum.



The issue happens because:


- either HDD is corrupted


- the recovery media disc is corrupted , badly created, etc...


Source > http://support.hp.com/us-en/document/c03483233


The second reason (rec.media) is more likely as this is a new PC and you managed to install other OS.



Please, test your HDD


1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one


3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform HDD test


Let me know the test results.




If HDD tests pass, please contact HP or the vendor you purchased the recovery media from . Ask for a replacement set


Hope this helps :)

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