Create an account on the HP Community to personalize your profile and ask a question
12-02-2014 08:12 PM
Hello HP Techs, need some help. i've just bought an HP 15-g005AX and i've installed Windows 8 pro 64 bit OS, however, i can't install wireless driver on my laptop. Do i need to install any drivers first? Thanks.
Solved! Go to Solution.
12-02-2014 08:21 PM
These drivers should work...
12-02-2014 11:48 PM
thanks for the driver. There's another problem, on windows device manager i got these exclamation marks on other devices segment:
-PCI Encryption/Decryption Controller
are these problems related to drivers?
12-03-2014 06:49 AM
You're very welcome.
Yes those devices all need drivers and it may be hard to find them for W8.
See if this works...
AMD did not develop any graphics drivers for W8 for the GPU in your model.
Graphics (Video Controller). This is the W8.1 driver.
If this driver works, then I will try and find the rest of the ones you need.
For now, I am not going to waste my time researching this if you can't get the graphics to work using the above driver.
There would be absolutely no point.
I suggest since you can connect to the internet, that you take the free upgrade to W8.1 Pro and use the W8.1 drivers from your notebook's support and driver page.
12-03-2014 10:36 AM
That is good news...
Here are some of the other drivers you need.
PCI Encryption/Decryption Controller:
Try this driver...If it doesn't install the device automatically, try the manual install as follows...
Go to the device manager and click on the PCI Encryption/Decryption Controller needing a driver.
Click on the driver tab. Click on Update Driver. Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSetup\sp66715.
Make sure the Include Subfolders box is checked and see if the driver installs that way.
One of the unknown devices is probably this...
I will need the hardware ID from the other unknown device and if the above driver doesn't install the other one, then I will need the hardware ID for that too.
To find the hardware ID for a device, go to the device manager and click on the unknown device needing a driver.
Then click on the Details tab at the top of the Unknown Device window.
Now you see a Property drop down list and it is defaulted to Device Description.
Drop down on that list and select the second item (Hardware ID's).
Post the top string of characters you see in the window.