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Diamond0825 Honor Student
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Message 1 of 7
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Can't factory reset my stream 13 notebook

Notebook-13-c002dx (energystar
I can't not factory reset my laptop. I tried the F11 solution and it dint work an error message came up "error code: 0xc000000f" I tried every solution even the hold power etc. I can not bypass the HP logo screen, PLEASE HELP! I need my laptop for school work.
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Message 2 of 7
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Can't factory reset my stream 13 notebook

Diamond0825

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems doing a factory reset and wanted to help -- but need more information.

 

Need to know which OS version it is running.

 

And, if it is running Win10, whether it came with that preinstalled, or if you did a Win10 Upgrade.


We can proceed once you provide the information.

Thanks

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Diamond0825 Honor Student
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Message 3 of 7
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Can't factory reset my stream 13 notebook

I believe it's Windows 10 and it doesn't have a cd drive
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Provost Provost
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Message 4 of 7
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Can't factory reset my stream 13 notebook

I also asked "And, if it is running Win10, whether it came with that preinstalled, or if you did a Win10 Upgrade."

 

Need the answer to this, as well.

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***Please mark Accept As Solution if my post solved your problem***

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Diamond0825 Honor Student
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Message 5 of 7
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Can't factory reset my stream 13 notebook

An upgrade
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Message 6 of 7
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Can't factory reset my stream 13 notebook

Diamond0825

 

That last answer was really critical -- because therein lies the problem.

 

While Microsoft tells you that there is no risk in the Win10 Upgrade, because they let you believe that you can always revert back to your original OS and setup within 30 days, the ugly fact of the matter is that the Win10 GoBack function has proven to be unreliable -- and when it fails, it can leave machines in a corrupted state -- which doesn't always happen, but it does happen often enough to be a problem and you won't get any warning in advance that it is going to trash your PC!

If that is not bad enough, the Win10 Upgrade is know, in some cases, to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: HP Recovery Manager Blocked After Windows 10 Upgrade - HP Support Forum - 5170752

 

So basically, the ONLY way you will be able to factory reset your PC at this point is using something known as HP Recovery Media.

 

his is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks.  You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".  If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/  and http://www.restoredisks.com/

 

Be sure to read through the material in the linked thread BEFORE you attempt the recovery:  http://support.hp.com/us-en/document/c00707939


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Professor
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Message 7 of 7
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Can't factory reset my stream 13 notebook

If the laptop was upgraded from Windows 8.1 to Windows 10 and was activated, you can wipe the disk clean and do a fresh install of Windows 10, instructions are here.

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