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granny09 Student
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Can't log on hp15 with windows10

HP15 notebook

My step mom has a HP15. When she tries to log in it says  invalid password. It won't let her change password. Can I reboot this back to factory defaults. OR is there another solution?

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Can't log on hp15 with windows10

@granny09

 

Hello;

Allow me to welcome you to the HP forums!

 

If you can't login with a password, then it obviously won't let you change passwords, either.


Hey, I understand ... You make a password "strong enough" to protect your PC, you also make it hard to remember!

But, do not despair. If you have access to a working PC and are willing to do a little work you may be able to recover your password, or if that fails, you may be able to reset it.

The recovery tool is known as ophcrack and can be found here: http://www.top-password.com/knowledge/recover-windows-10-password-with-ophcrack.html

The reset tool is the Trinity Rescue Kit, and can be found here: http://trinityhome.org/Home/index.php?content=TRINITY_RESCUE_KIT_DOWNLOAD

Once you have the downloaded file, you have a choice of media to create:
1) If you can boot from CD, download and install ImgBurn and use the Write Image to Disk option to create a bootable CD.
2) If you can boot from USB, download and install RUFUS and use the option to create a bootable USB stick from the ISO file.

Once you have the media created, you can read this post for information on how to use it: https://www.lifewire.com/free-windows-password-recovery-tools-2626179

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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