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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
ajskitti
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Can't sign in

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Stuck at sign in screen. I type in my password and it says PC is offline. Please sin in with the last password used on this PC
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Jeet_singh
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Hi @ajskitti,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand you are having trouble logging into windows. While the password has been pushed far into your inaccessible memory cells, no worries, there are a few steps available to help you out:

 

Before we begin we need the answer to the question: Which type of account did you create?

 

Try this first: Use the HP Guided Solution:

 

Let us guide you through the solution

 

Microsoft account

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet.

See the Microsoft password reset page (in English) to reset your password.

 

Local account

Use one of the following options to reset the password for your local account.

 

* If you have created a password reset disk, use the disk to reset your password. See Reset your local user account password using a password reset disk.

* If you do not have a password reset disk, you may be able to reset the password from a different administrator account. See Changing the local user account password from another user account.

* If you are not able to access the account see Accessing your account when no other option is available.

 

For more details: Click here

 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

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