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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-19-2017 02:43 AM

HP Recommended
Product: P6M78PA#ACJ
Operating System: Microsoft Windows 10 (64-bit)
I am using hp notebook windows 10 home single language. I tried to factory reset my pc but it said "could not find the recovery environment" so i tried to create a recovery drive it said " we can't create a recovery drive on this pc some required files are missing" . help me fix this problem step by step . i dont know what to do
1 REPLY 1

‎02-19-2017 02:53 AM

HP Recommended
Hi,


In this case, you can either you can order recovery USB from HP directly for your model with a charge
http://support.hp.com/in-en/document/bph07143

Or you can clean install Windows 10 Home 64 bit in your notebook using Microsoft windows media creation tool by creating bootable installation USB.
https://www.tenforums.com/tutorials/9230-windows-10-iso-download.html

Additional drivers here:
http://support.hp.com/in-en/drivers/selfservice/HP-15-Notebook-PC-series/8499326/model/8960692


Regards

Visruth
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