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10-18-2016 04:02 PM
When I turn the laptop on the login screen is white and I can see wifi and battery life display in bottom left corner as well as grey silhouette of default user avatar, password in green and a blue "next" arrow for password confirmation, but NOTHING else. I also forgot the password and need to recover it.
10-20-2016 08:26 AM
Welcome to the HP Forum! :) It is a terrific place to find answers and tips! For you to have the best experience on the HP forum, I would like to direct your attention to the HP Forums Guide.First Time Here? Learn How to Post and More. What is the exact model or product number of your notebook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? What operating system are you running?
I understand that you see the login screen with the next option for confirming the password but you forgot what it is. Please review this post by @Bill_F I forgot my password can HP help me reset it to aid with the password recovery process. Please let me know how it goes.
Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance, let me know and I will gladly do all I can to help. If you wish to say "thanks" for my efforts, click the "Thumbs Up" to give me a Kudos.