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01-11-2016 05:30 AM
11 Jan 2016
Solved! Go to Solution.
01-12-2016 09:21 AM - last edited on 03-15-2017 04:55 PM by OscarFuentes
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP 15 Pavilion Notebook and issues with the system not working correctly. You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.
Please let me know how this goes.
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01-13-2016 06:00 AM
System restore would restore any updates that had been applied. If it is a new upgrade, then yes.
01-13-2016 07:44 AM
I would remove the files and clean the drive. But be warned this will remove everything.