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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Caps lock flashing

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HP 173 17 121 wm
Microsoft Windows 10 (64-bit)
I went to get on my laptop this morning and I could here the fan start but the screen stayed bkack. The caps lock I'd flashing. The pattern three flashes followed by two quick flashes. Then it repeats. Any help would be nice thanks.

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Hello,

 

Thank you for posting in the HP Support forum.  I am sorry for the issues you experience with your HP computer.

 

Based on your description this should be hardware failure - 5 blinks is for the systemboard/motherboard.

 

Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://support.hp.com/bg-en/document/c03518165

>> http://support.hp.com/us-en/document/c03515402

 

 

 

If you did try everything in the articles but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Please, let me know how it goes.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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